Frequently asked Questions
Do you have any questions? WestSocks has answers. Read below and find out the answers to the questions that keep on bothering you.
What are the sizes of your socks?
Our unisex collection is for those whose feet size is between 7.5-12.5 (US Men’s) & 9-14 (US Women’s). Our Women’s collection is for those whose feet size is between 6-10 (Women’s US Shoe Size).
I placed my order an hour ago. Where is it now?
Online orders take time and although we wanted you to have your order as soon as possible, it isn’t possible to have it right this minute. You will receive a confirmation email when your order has been shipped.
Do you ship to my country?
West Socks currently ships to the United States only. We are looking to add more countries in 2020.
How long does it usually take until I get my order?
US orders take 2 to 8 business days to arrive.
How long does it take you to ship my order?
West Socks’s processing time usually takes about 1 to 5 business days but it depends on demand. As soon as we processed and shipped your order, you will receive a notification from us containing your tracking number.
Can I return my order to exchange for a different style?
If for some reason you are not satisfied with your order, you may return it either for a refund or exchange. Make sure, however, to ship the items before the time they should be shipped back. You can find out the complete return process in our Exchanges and Returns page.
What do I do if my order was delivered damaged?
Before shipping your order, we make sure to wrap them in extra packing material to ensure they arrive in its destination in one piece. However, we cannot be 100% sure that they will arrive in perfect condition since there is a chance that the post office failed to handle it with care. If your orders did not arrive as you expected, please don’t hesitate to send us an email through our Contact Us page to help sort out the problem.
What are your payment methods?
Visa, Visa Debit, Mastercard, American Express through PayPal.
I mistakenly ordered the wrong item, what should I do?
Please contact us at contact@Westsocks.com as soon as possible
What are the inseam lengths of each style?
We are always looking to add new styles but the current size of our socks are US 7 to US 12.
Your website doesn’t have the size/style I need, what should I do?
The online inventory directly reflects the actual product currently on hand in our warehouse. Please check our website for an update again soon.
What are the materials of the socks?
80% Cotton, 17% Nylon, and 3% Spandex
How do I wash my WestSocks?
- Do not use bleach.
- Do not iron.
- Do not dry clean.
- Cool wash cycle.
- Hang Dry
With everyone’s drying settings different we wanted to give the best outcome. Socks naturally stretch to fit your foot, and these socks do stretch made with 80% cotton, 17% nylon, and 3% spandex, we wanted to be sure we give you a comfortable product, that will last. Of course it is your choice how to dry them. Personally we have done both and they have turned out fine both ways. It is our duty as a company to provide recommended guidelines to ensure product quality.